FOR PATIENTS
Your physical therapy, connected between visits.
Brightway helps you follow your care plan at home, share how you’re doing, and stay connected with your physical therapist.
First time using Brightway?
Follow the instructions in your care team’s invitation to set up your access. Then sign in with the email address connected to your account. If you haven’t received an invitation, contact your physical therapy office.
Your exercises, with demonstrations and instructions from your therapist.
A clear plan, with your care team connected.
Your therapist chooses your exercises and can update your plan as your needs change. Brightway helps you follow that plan and share how you’re doing between appointments.
Know what to do
Watch exercise demonstrations and follow the instructions, sets, and repetitions your therapist has assigned.
Share how it feels
Record completed exercises and share feedback so your care team can review how you’re doing.
Stay in touch
Ask questions through messaging when it is included in your program, and follow your care team’s instructions for staying in contact.
Ask a question about your exercises and get guidance from your care team.
Example conversation.
“This program is easy to follow, and the instructions and visuals are so clear.”
Brightway patient
“Convenience of being able to do the exercises when I wanted to from the comfort of home was a bonus, especially early on when mobility was a bit more of an issue.”
Brightway patient
Get the help you need.
Help with the app
Having trouble downloading, signing in, or using Brightway? Contact Brightway Support.
Email support@moveshealth.com
Questions about your care
For questions about your exercises, symptoms, appointments, or care plan, contact your physical therapy office or use the contact method your care team gave you.
For a medical emergency, call 911 or seek emergency care. Do not wait for a reply in Brightway.
Common questions.
I didn’t receive an invitation. What should I do?
Check your email, including your spam folder, for the invitation from your care team. If you cannot find it, contact your physical therapy office to confirm your email address and ask them to resend your access instructions.
I forgot my password or can’t sign in.
Choose “Forgot Password” on the Brightway login screen and follow the instructions. Use the email address connected to your account. If you’re unsure which email to use or still need help, contact Brightway Support.
Can I use Brightway on a computer?
Yes. You can log in on the web. Use the Brightway Physical Therapy app on your phone or tablet for the full app experience.
Do I still attend appointments, and can I have virtual visits?
Follow the appointment plan from your care team. If your provider offers virtual visits through Brightway, they will explain how to join. Your therapist decides how visits and care at home fit together.
Do I need equipment for my exercises?
Your exercise instructions show what you need. Some exercises use items such as a chair, towel, or mat. Ask your therapist if you do not have the equipment listed.
Can my therapist see how I’m doing?
Your care team can review recorded exercise activity, feedback, and questionnaires included in your program. They can explain when they review this information and how to contact them between visits.
What about cost or insurance?
Your physical therapy office can explain any charges and insurance coverage for your care. Contact them with questions about your program or bill.
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