Evidence from rehabilitation in practice.
Explore patient engagement, experience, and access to care with Brightway.
PATIENT ENGAGEMENT + EXPERIENCE
3.8
Active days per patient per week
Average engagement outside clinic visits.
+71
Patient Net Promoter Score
Based on patients’ likelihood to recommend Brightway.
ACCESS TO REHABILITATION
Begin care sooner.
Patients can begin virtually and receive ongoing support while an in-person appointment is pending.
Average wait for an available virtual PT appointment
From the patient’s call.
Call
Virtual appointment
Ongoing care and therapist follow-up
In-person visits when appropriate.
PATIENT VOICES
Care that fits into everyday life.
Brightway patient
“I love having the app to help with my exercise program. It is very easy to use. My therapist is able to change the exercises as I progress.”
Brightway patient
47%
of Brightway users are aged 65+
CLINICIAN CAPACITY
Put gaps in the schedule to work.
53%
Estimated offset of missed-visit revenue
Therapists can use some time freed by missed visits to review patients, communicate, and document care between visits.
Illustrative financial estimate based on tracked reimbursed RTM time, assumed cancellation/no-show rates, and approximately comparable reimbursement rates.
HEALTH-SYSTEM IMPLEMENTATION
From initial evaluation to broader rollout.
Following the initial evaluation, the health system selected Brightway for a broader rollout.
Total-hip recovery
5.1
sessions per week
Initial total-hip cohort
Oncology rehabilitation
The oncology care model combines selected in-person assessments with virtual care and remote monitoring, helping fit rehabilitation around other treatment demands.
The health system evaluated engagement, patient experience, clinical outcomes, and reimbursement performance.
Initial evaluation: 20 patients across total-hip recovery (10) and oncology rehabilitation (10).
MEASUREMENT IN PRACTICE
See how care continues between visits.
Therapists can see how regularly patients exercise and use that information to guide follow-up.
Example therapist view · Illustrative patient data
Patient engagement
Review activity and exercise completion over time.
Patient feedback
Follow assigned surveys and patient-reported information.
Care delivery
Review documented interactions and clinician time.
RESEARCH + EXTERNAL SUPPORT
Research collaboration and support.
Grant-supported research
Johns Hopkins AITC
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